MARTIVERSE: IDLE SHOP

Player support

Contact the game's operator, Playtick.

Gameplay and technical issues

Include your device model, Android or iOS version, game version, and what happened. Screenshots can help, but remove any personal information that is not relevant.

Never send your password, verification codes, full payment-card details or identity documents in an initial support request.

Progress and local saves

Game progress is stored on your device. The current game does not offer a Playtick account or cross-device cloud save. Clearing app data or uninstalling may remove your progress and consumable balances, so contact support before doing this to troubleshoot a problem.

Purchases and refunds

For a missing purchase, include the product name, approximate purchase date and the store order reference, with unrelated details removed. Do not send payment-card information.

For eligible non-consumable purchases, use Settings > Restore purchases while signed in to the store account that made the purchase. Spent consumable gems cannot be restored through that command.

Refund requests are handled under the applicable platform's process and your legal rights: Apple refund help or Google Play refund help.

Advertising and privacy

Advertising choices can be revisited through Settings > Advertising privacy when supported by the consent service. You can also review relevant privacy settings on your device.

To request access, correction or deletion of information held by Playtick, email dannyyang118@gmail.com with the subject "Martiverse privacy request". Describe your request and, where relevant, your country or region. We may ask for proportionate information to verify a request. There is no Playtick game account to delete.

Our privacy policy explains local saves, advertising, purchases, website logs and support correspondence.